Refund Policy

Refund & Return Policy

 

Last Updated: 06.02.2026

 

Refund & Return Policy for Luxe & Loom

 

At Luxe & Loom, customer satisfaction is important to us. Please review this Refund & Return Policy carefully before making a purchase.

 

By placing an order through our website, you agree to the terms outlined below.

 

1. General Return Policy

 

Due to the nature of skincare and personal care products, we can only accept returns under certain circumstances.

 

To be eligible for a return:

 

The item must be unused, unopened, and in its original packaging.

The return request must be submitted within 14 days of delivery.

The product must be in resalable condition.

Proof of purchase or order confirmation must be provided.

 

Returns that do not meet these requirements may be denied.

 

2. Non-Returnable Items

 

For health, hygiene, and safety reasons, the following items are generally not eligible for return:

 

Opened skincare products

Used skincare products

Products with broken safety seals

Gift cards

Promotional or clearance items marked as final sale

Personalized or customized products

 

We reserve the right to refuse returns that do not comply with this policy.

 

3. Damaged, Defective, or Incorrect Items

 

If you receive an item that is:

 

Damaged during shipping

Defective

Incorrect

Missing from your order

 

please contact us within 7 days of delivery.

 

To process your request, we may require:

 

Your order number

Photos of the item

Photos of the packaging

A description of the issue

 

Upon verification, we may offer:

 

A replacement product

A store credit

A full or partial refund

 

at our sole discretion.

 

4. Return Authorization

 

Do not return any item without first contacting Luxe & Loom.

 

All returns require prior authorization.

 

Unauthorized returns may be refused and returned to the sender.

 

To request a return, contact:

 

Email: Selena.silva2096@gmail.com

 

Phone: 616-448-6000

 

5. Return Shipping Costs

 

Unless the item was damaged, defective, or shipped incorrectly, customers are responsible for return shipping costs.

 

Original shipping charges are generally non-refundable.

 

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

6. Refund Processing

 

Once a returned item is received and inspected, we will notify you regarding approval or denial of your refund.

 

If approved, refunds will be issued to the original payment method used for purchase.

 

Please allow:

 

3–5 business days for inspection and processing

5–10 business days for your financial institution to post the refund

 

Actual processing times may vary depending on your payment provider.

 

7. Order Cancellations

 

Orders may be canceled only before they have entered processing or fulfillment.

 

Because Luxe & Loom operates using a dropshipping model, orders are often transmitted to suppliers shortly after purchase.

 

Once an order has been processed or shipped, it cannot be canceled.

 

To request a cancellation, contact us as soon as possible after placing your order.

 

8. Lost or Stolen Packages

 

Luxe & Loom is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost or stolen.

 

Customers should:

 

Verify the shipping address provided

Check with household members or neighbors

Contact the shipping carrier directly

 

We may assist in filing carrier claims where appropriate but cannot guarantee reimbursement or replacement.

 

9. Shipping Delays

 

Delivery estimates are not guaranteed.

 

Luxe & Loom is not liable for delays caused by:

 

Shipping carriers

Weather events

Customs processing

Supply chain disruptions

Supplier delays

Circumstances beyond our reasonable control

 

Shipping delays alone do not automatically qualify an order for a refund.

 

10. Chargebacks

 

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

 

Fraudulent or abusive chargebacks may result in restrictions on future purchases and may be contested with supporting order and delivery documentation.

 

11. Limitation of Liability

 

To the fullest extent permitted by law, Luxe & Loom shall not be liable for indirect, incidental, special, or consequential damages arising from:

 

Product use

Shipping delays

Order cancellations

Return processing

Refund requests

 

Our maximum liability shall not exceed the purchase price of the affected product.

 

12. Policy Updates

 

We reserve the right to modify this Refund & Return Policy at any time.

 

Changes will become effective upon posting to our website.

 

The "Last Updated" date at the top of this page will reflect the most recent revision.

 

13. Contact Us

 

For questions regarding returns, refunds, or cancellations, please contact:

 

Luxe & Loom

 

Email: Selena.silva2096@gmail.com

 

Phone: 616-448-6000