Shipping Policy

Last Updated: 06.02.2026

Shipping Policy for Luxe & Loom

Thank you for shopping with Luxe & Loom. We are committed to providing a smooth and transparent shipping experience for our customers. Please review the following shipping policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be extended.

2. Shipping Locations

Luxe & Loom currently ships to customers within the United States.

We reserve the right to modify shipping destinations at any time without prior notice.

3. Dropshipping Fulfillment

Luxe & Loom operates as a dropshipping business. Products may be shipped directly from third-party suppliers, manufacturers, or fulfillment centers.

As a result:

Products in the same order may arrive separately.

Packaging may differ between products.

Delivery times may vary depending on supplier location and inventory availability.

4. Estimated Delivery Times

Estimated delivery times are provided for informational purposes only.

Typical delivery timeframes are:

Processing Time: 1–5 business days

Shipping Time: 5–15 business days

Total Estimated Delivery: 6–20 business days

Actual delivery times may vary due to:

Carrier delays

Weather conditions

Supply chain disruptions

Customs inspections (if applicable)

High order volumes

Events beyond our reasonable control

Delivery dates are estimates and are not guaranteed.

5. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

Any free shipping promotions will be subject to the terms stated at the time of the promotion.

6. Order Tracking

When available, tracking information will be provided via email once an order has been shipped.

Please allow up to 72 hours for tracking information to become active after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Luxe & Loom is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If an order has not yet been processed, customers should contact us immediately to request corrections.

8. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control.

Luxe & Loom is not liable for:

Lost packages marked as delivered

Stolen packages

Delivery delays caused by shipping carriers

Delays resulting from incorrect addresses supplied by customers

Customers should contact the carrier directly regarding delivery issues.

We may assist customers in filing carrier claims when appropriate but cannot guarantee reimbursement or replacement.

9. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Customers may be required to provide:

Photographs of the damaged item

Photographs of packaging

Order information

Claims submitted outside the stated timeframe may not be eligible for review.

10. Undeliverable Packages

Packages returned due to:

Incorrect addresses

Failed delivery attempts

Refusal of delivery

may be subject to additional shipping charges before reshipment.

Shipping fees are generally non-refundable in these circumstances.

11. Force Majeure

Luxe & Loom shall not be responsible for shipping delays or failure to deliver resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters

Severe weather

Transportation disruptions

Labor disputes

Government actions

Public health emergencies

Supplier shortages

Carrier service interruptions

12. Limitation of Liability

To the fullest extent permitted by law, Luxe & Loom shall not be liable for indirect, incidental, consequential, or special damages arising from shipping delays, lost shipments, delivery interruptions, or carrier-related issues.

Our maximum liability shall not exceed the amount paid by the customer for the affected order.

13. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Information

For shipping-related questions, please contact:

Luxe & Loom

Email: Selena.silva2096@gmail.com

Phone: 616-448-6000